Here’s the latest report from the Communications Workers Of America website regarding their union negotiations with AT&T:

Today the subcommittees met in an attempt to resolve some of our differences around Article 2 and Work Rules/Appendices.

In today’s formal session the Company rejected the Union proposal for time off. Our proposal included language that a minimum of 25% of a work group could be off at any given time.

The Company passed two more retrogressive proposals. The first would increase the number of unpaid days before receiving any sickness absence pay for employees with less than 8 years of service. The second one was in reference to Sunday premium pay. The company proposed to only pay time and one tenth per hour on Sunday instead of time and one half.

With only 10 days left before contract expiration, we have had 21 formal bargaining sessions, many subcommittee meetings, made 31 proposals to improve the contract, received 31 regressive proposals from the company and have reached 0 tentative agreements!

Gee, can you say strike? AT&T has been preparing for this eventuality for months. They’ve been busy training their non-union employees to take over when the union walks out. This does much to explain why the level of service at AT&T has slipped even further from their sub-par standards.

Teledynamic has been spreading the word to our customers to brace for the worst. Especially hard hit are new orders for lines or services. As one can imagine, the first priority in a work crisis is to try to maintain some level of customer service. New orders do not receive a high priority.

So, will this CWA strike be protracted or might the negotiators miraculously reach a breakthrough in the fleeting days remaining before the deadline? It is no secret that AT&T is spending massive resources on building their wireless business. Equally transparent is their de-emphasis on wireline business and cost cutting in this area. The majority of CWA workers at AT&T work on the wireline (analog and digital circuits) side of their business. It is my prognostication that AT&T is going to play hardball to drive down costs. And the union doesn’t have the economy on their side. I’m sure that the popular sentiment of the workers is that they are just glad to have a job, even if in the future it will pay a little less and include fewer benefits.

Let me know your thoughts.

Randy Kremlacek

Randy is the President of Teledynamic Communications. The company specializes in premise-based and hosted SIP PBX’s, pbx monitoring and Unified Communications.

Filed under Customer Service, Telco, Uncategorized   1 Comment

FMC or Fixed Mobile Convergence is a concept ready to bloom. The ultimate goal of FMC is to optimize transmission of all data, voice and video communications to end users and their applications using a single device that operates on both wired and wireless networks. The challenge is to make sure connections are not dropped between access points and that services can be uniformly delivered and billed for any access technology. FMC needs to support the integration of Bluetooth, 3G and Wifi connectivity in a single mobile handset, letting users make hands-free voice calls at less cost over Wifi networks, browse the internet and use other data applications over mobile infrastructure.

Today, we’ve got separate networks for our mobile phones and the corporate PBX. Thus, we have two phones, two contact lists, two interfaces, etc. All of these devices and none of them talk to one another. It’s enough to make a robot cry.

But help is on the way. Trying to break away from the stranglehold of mobile providers Sprint, AT&T and Verizon, handset makers Nokia and Research In Motion are introducing handsets that are “dual mode”. These phones not only work on the mobile network but through SIP technology, they can also be a wireless device that works on the corporate PBX.

As an example, when you are out and about you’ll be on the traditional mobile network. However, step foot into your office and the phone switches to become your pbx phone. Very cool for users. And HR loves it as they now have more control over corporate phone calls, important in these days of regulatory compliance, including HIPAA and Sarbanes Oxley. The bean counters are fans too as traffic gets routed over low cost pbx circuits instead of chewing up valuable cell minutes.

So, what are you waiting for? Well, a few things, actually. First, you need a robust wireless network in your office with the ability to provide voice QOS to ensure quality voice transmissions. Of course, you need a SIP dual mode phone. Lastly it requires that your PBX supports the SIP standard protocol. In a few short years, all pbx’es will be written to the SIP standard. However, today the choices are more limited.

Research In Motion has taken an early lead in this new space with their BlackBerry Mobile Voice System (BlackBerry MVS) converging office desk phones and BlackBerry smartphones.

Here’s a blurb from a recent marketing piece they did:

BlackBerry smartphone users can access enterprise desk phone options directly from the menu interface of the BlackBerry phone application, while at the same time securely authenticating to the organization’s enterprise telephony system (PBX). BlackBerry MVS also gives IT administrators the control to set voice policies on the BlackBerry smartphone, so that inbound and outbound calls use the enterprise line. This allows for all mobile calls to be logged or recorded for compliance with regulatory or corporate standards.

Single Phone Number Convenience

BlackBerry MVS offers convenience and ease-of-use so BlackBerry smartphone users can:

• Give out a single phone number that simultaneously rings their desk phone and smartphone
• Place, receive and manage enterprise calls, as well as use desk phone features such as transfer, park and extension dialing on their smartphone
• Make calls from their BlackBerry smartphone that will be identified as originating from their desk phone
• Access voicemail in one consolidated location
• Access advanced desk phone functionality easily with the intuitive, menu-driven interface

They have a compelling demo at http://www.blackberry.com/select/demos/mvs/

Two of Teledynamic’s product lines support SIP – the Interactive Intelligence Enterprise Telephony System and the 3Com VCX PBX. As you might guess, we’d be happy to show all the advantages of owning a new SIP-based phone system. Support of wireless phones is just one such appealing benefit.

Let me know your thoughts.

Randy Kremlacek

Teledynamic Communications provides free educational materials about telecommunications on an ongoing basis to our subscribers and customers. The company provides a complete range of VOIP, telecom and data solutions for business.

Filed under Emerging Technologies, PBX - Open Source, SIP Desktop, Wireless   1 Comment