Business phone systems have come a long way since the days of the AT&T monopoly. PBX systems have evolved into hosted PBX systems and competition for voice over IP (VoIP) is fierce. As a Bay Area telecommunications leader since 1979, we have seen the telephone industry evolve, and seen three of the largest public VoIP companies emerge…

The old axiom states that no one ever got fired for buying IBM. But do you really want to buy from the biggest vendor in the market? Bigger doesn’t always mean better, and sometime being the biggest player means you stop innovating and serving your customers and focus more on protecting your image and your…

The need for business communications has dramatically changed over the past few years. While we all used to be tied to one desk and one phone, today we communicate with a variety of devices and in a variety of locations. To implement this new work model requires the use of VoIP (Voice over IP). It…

Unified communications creates unique security issues as it brings together various technologies, including VoIP, video, chat and presence. While it provides productivity gains it also increases security risks. Securing a voice network is different than the process of securing a data network. This piece explains best practices for securing the modern PBX.  Managing security for…

I’ve always been a student of the PBX industry. As a reseller since the mid-80’s, I like to think that I’ve seen it all: Spectacular lift-offs (Rolm, Nortel, Isoetec) and fiery corporate deaths (Nortel, TIE). A cozy duopoly (Nortel & Lucent) that co-hyped themselves as two brawling competitors.  Being the outspoken sort, I’ve always provided…

For any business, an effective way for employees to communicate and to send and receive calls is very important. The best option available for businesses of most sizes is a digital PBX. A PBX, or private branch exchange, is the switchboard system a company uses to route calls. A digital PBX is a PBX that…