Telecom Support for Business Phone Systems in the Bay Area
TeleDynamic’s TeleCare Support Plans provide comprehensive support to ensure your telecommunications systems are protected and supported by a team of knowledgeable and certified local professionals.
By Engaging in a TeleCare Support Plan with TeleDynamic, You Receive:
PRIORITY SERVICE: As a TeleCare Support Plan customer, you take top priority.
SERVICE LEVEL AGREEMENT: Our support plans guarantee levels of service and response times. Without a plan, you are only entitled to a “best efforts” approach.
AFFORDABLE: Even our premium Priority One plan costs less than 10% of the original price of the system. That’s a small price to pay to outsource your telephone system administration and maintenance.
REMOTE SUPPORT: Our premium plan offers unlimited free remote adds, moves, and changes. We administer the phone system for you.
HELP DESK: Administering your system is much easier and efficient if you can contact one of our experts and get immediate help.
FREE HARDWARE REPLACEMENT/REPAIR: TeleCare Support Plan customers do not pay for repairs or replacement of defective equipment.
SOFTWARE RELEASES: TeleCare customers are eligible for free software releases. That means new features, security enhancements, and peace of mind. * Not available on legacy Nortel and 3Com systems
VOICE SECURITY AUDIT: Managing security risks should always be a priority. TeleDynamic offers free and reduced-price security audits for TeleCare Support Plan customers.
LABOR DISCOUNTS: TeleCare Support Plan customers get discounts up to 35% on our hourly labor rates.
DEDICATED ACCOUNT MANAGER: A support plan entitles you to your own account representative who is knowledgeable about your account and system.
KNOWLEDGE BASE: Access our rich library of user manuals, admin guides, how-to’s, and FAQs.
CLOUD BACKUPS: TeleCare Support Plan customers are eligible for PBX database Cloud back-ups.
FREE TRAINING: Our premium plan offers unlimited administrative and user training.
