San Francisco Bay Area Norstar & BCM Technical Support & Service
TeleDynamic has been a Nortel reseller since 1987. We have installed thosands of Nortel Norstar and BCM telephone systems in the San Francisco Bay Area and still provide support on Norstar and BCM systems.
Bay Area Norstar & BCM End of Life Transition Support
Nortel declared bankruptcy and sold its business telephone system assets to Avaya in 2009. Avaya has declared all Norstar and BCM business phone systems “end of life.” This means that Norstar and BCM products are being phased out and will no longer be supported over the next few years.
TeleDynamic support plans for your Norstar & BCM systems to help you through Nortel’s end of life transition.
Nortel Products End of Life Dates
Norstar
- Norstar 616 & 824 PBX: Manufacturer support discontinued 2002
- Norstar CICS & MICS PBX: Discontinued October 2010, manufacturer part support ends October 2014
- Norstar Voice Mail: Discontinued December 2003
- Norstar Call Pilot Voice Mail: Discontinued October 2010, parts available until October 2014
BCM
- BCM 50 & 450: Discontinued March 2012, manufacturer support ends March 2015
- BCM 200 & BCM 400 PBX: Discontinued Feb 2010, manufacturer support ends March 2013
Bay Area Norstar & BCM Technical Support Plans
TeleDynamic offers two types of service for your Nortel system:
1. TeleCare Priority One
TeleCare Priority One gives you a premium level of technical support:
- Priority Response Times (within 2 hours or money back)
- Equipment Repair & Replacement
- Emergency Service
- Dedicated Support Personnel
- Unlimited Help Desk
- 35% Discount on Labor
- Free Training Access
- Toll Fraud Audit Voucher ($400 discount)
- Data Back Up
2. Telecare Guardian One
Telecare Guardian One gives you a basic level of technical support:
- Priority Response Times (within 4 hours or money back)
- Equipment Repair & Replacement
- Dedicated Support Personnel
- Help Desk Access – One hour per quarter
- 20% Discount on Labor
