San Francisco Bay Area 3Com NBX Technical Support
TeleDynamic has been a 3Com NBX Dealer since 1999 and we installed the first 3Com NBX system in Northern California that year, and hundreds more since. TeleDynamic was certified on the NBX product in 1999. We still support many 3Com systems in the field even today.
Bay Area 3Com End of Life Transition Support
3Com was purchased by HP in April 2010. HP bought 3Com for its manufacturing and patents. HP was not interested in maintaining 3Com’s PBX product line and has declared those products “end of life”.
TeleDynamic offers support plans for your 3Com NBX system to help you through 3Com’s end of life transition.
3Com PBX Product End of Life Dates
NBX
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NBX 100: Discontinued April 2005, mfr. support ended July 2012
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NBX V300X/V5000: Discontinued July 2010, manufacturer support ended July 2012
Bay Area Norstar & BCM Technical Support Plans
TeleDynamic offers two types of service for your Nortel system:
1. TeleCare Priority One
TeleCare Priority One gives you a premium level of technical support:
- Priority Response Times (within 2 hours or money back)
- Equipment Repair & Replacement
- Emergency Service
- Dedicated Support Personnel
- Unlimited Help Desk
- 35% Discount on Labor
- Free Training Access
- Toll Fraud Audit Voucher ($400 discount)
- Data Back Up
2. Telecare Guardian One
Telecare Guardian One gives you a basic level of technical support:
- Priority Response Times (within 4 hours or money back)
- Equipment Repair & Replacement
- Dedicated Support Personnel
- Help Desk Access – One hour per quarter
- 20% Discount on Labor
