Digium Switchvox Call Center for the San Francisco Bay Area
Almost every small business has a need to manage incoming calls in an automated fashion, whether it be a simple sharing of calls by a small group or a full-blown call center that can support large numbers of callers, and can provide powerful management tools.
We approach the call center in the same fashion as we do with all of our products. What we offer must have an open architecture, comply with telecom standards, and outperform the competition. In the call center category, we recommend the Digium Switchvox Call Center.
The Highlights of a Digium Switchvox Call Center:
- Ring all phones in a group
- Ring phone in the group one at a time
- Custom music or message-on-hold for each queue
- Unlimited queues
- Queue timeout so users don’t get “stuck”
- Notification of the type of call being answered
- Call record, monitor, whisper, and barge-in
- Real time queue status for supervisors
- Detailed reporting and graphs
- Easy administration
Bay Area Digium Switchvox Solutions
Traditionally, call centers have been expensive, complex and out of the reach of the typical small business. Our solutions change that equation offering robust call center features built-in to our systems. Download our brochure and see if Switchvox for SOHO & SMB Call Queues is what your business needs to further succeed!
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