Simply put, Internet Telephony is placing phone calls on a data network. In the days before the convergence of voice and data, phone calls were made on a separate network dedicated to voice. In the office, data traveled on special cable designed for data and voice worked on a completely separate cable. In the connection…

Switchvox has changed considerably from version 4.6 to 5.0! If you have yet to hear of the updates, here is an overview of the enhancements and changes so you see quickly what to expect when you update. New Features of Switchvox 5.0 Converged Phones and the In-Call Menu Queue Logs and new criteria in Queue…

Okay, we are now halfway to Christmas with the gaggle of six geese. I frankly can't think of a worse gift to receive than half a dozen honkers. Even as a replacement for a Rottweiler, you really only need one. So VoIP, give something else to me.Call CenterThe VoIP gift of the day is a…

The paper fax is still with us. There are times when you need to fax a signed contract or handwritten documents somewhere. Some professionals, such as lawyers, doctors, real estate brokers, and designers, find faxing an easy way to send documents. However,  old-fashioned FAX technology is costing you money.  In addition to the cost of ink…