This blog is our first blog post in a series of four posts called Bases Loaded: A Technology Grand Slam for SMBs. What is a Telecommunications Grand Slam?Over the past few years, we have come across many customers who have found themselves behind the eight ball regarding technology trends. What started out as a conversation about

In today’s marketplace, there are several types of premise-based business telephone solution providers. While every phone system creator has a unique offering, it is easy to categorize the providers into groups. Suppliers neatly fall into one of five broad classifications, and this grouping allows the phone system buyer to narrow their choices by determining which category…

Over the past few months, I’ve been diligently working on TeleDynamic’s business and marketing plans for 2015 to best serve our Bay Area business telecommunications clients. During this process, I've made several observations, which I believe will lead to a complete shift in business practices and technology. I’d like to share my predictions with you in hopes that…

You’ve undoubtedly heard the old adage, “you don’t get a second chance to make a first impression.” Yet in today’s Web-driven world, companies are ignoring the customer experience, leaving customers to fend for themselves with online self-help systems and frustrating automated voice mail systems. Your phone system is your direct line to your customers. Using a…

Since we opened our doors 30 years ago, the biggest changes have been in the speed of innovation. Buyers of business phone systems are hesitant to commit to anything – you never know when a new technology or will make its predecessors obsolete, and no one wants to be caught holding a large bill for outdated…

In our last blog post, we started to share some of the insights from a recent meeting with a client we have been working with for 15 years. In talking to the CIO, we reflected on how much telephone systems have evolved over the last two decades, and many of the criteria we used when…