In 2009, Avaya acquired Nortel. The Nortel industry exit left customers stranded regarding their business phone systems. It has become increasingly difficult for TeleDynamic to find replacement parts and qualified technicians, as most of them are now retired.  This means that all support for Nortel will soon be ending. Here is the rea

On Monday, October 20th, 2014 Mitel made public an offer to buy phone systems maker Shoretel at $8.10 per share, a 24% premium over Shoretel’s stock price. This followed several attempts to engage with the Shoretel Board of Directors earlier to discuss a buyout, but was met with a firm refusal from Shoretel. Mitel’s offer has a…

At TeleDynamic, we get a lot of questions about different Virtual PBX companies. Many people want to know what real users and reviewers are actually saying about these products - not just the standard corporate marketing gobbledygook. Today we start our 

Digium and Shoretel are two leading makers of small business business VOIP PBX communications systems and they both share a substantial following of customers. But the two take a radically different approach to providing value and cost savings to their customers.  Proprietary vs. Open Source PBX Systems Shoretel is a proprietary system, fully designed by…

Today, I received a copy of a Shoretel slam piece from a customer who is considering a Digium Switchvox PBX from TeleDynamic and a Shoretel PBX from a competing vendor. It incensed me to read a document that clearly meant to mislead a potential customer considering a Switch